Frequently Asked Questions
Everything you need to know about MelGeek mechanical keyboards, shipping, and support.
Does MelGeek ship internationally?
Yes, we offer worldwide shipping. Delivery times typically range from 7 to 15 business days depending on your location and the selected shipping method at checkout.
Are MelGeek keyboards hot-swappable?
Most of our popular models, including the Mojo series, feature hot-swappable PCBs. This allows you to easily change switches without soldering to customize your typing experience.
What is your return policy?
We offer a 7-day return policy for most items in their original, unopened packaging. Please note that custom-made products or group buy items may have specific restrictions.
How do I customize the RGB lighting and keymaps?
You can use our proprietary KBTools software to customize lighting effects, remap keys, and set up macros. The software is available for download on our official website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
Do your products come with a warranty?
Yes, MelGeek provides a 1-year limited warranty covering manufacturing defects. This does not cover damage caused by user modification or improper use.